FAQ

The quick reference below summarizes shipping, returns, payments and support.

When will my order ship?

Processing normally takes 1–2 business days after payment authorization. Transit is normally another 4–6 business days after dispatch.

Can I return or exchange an item?

Eligible new, unused items and qualifying damaged, defective, incorrect or incomplete orders may be requested within 30 days after delivery. Exchanges depend on review and inventory. See the Refund Policy.

How is the return sent?

Contact us for approval and the correct address before mailing. A free prepaid label is included in the parcel, and there is no restocking fee.

When is a refund started?

Following approval, the original-payment refund is processed or initiated within 10 days; financial institutions may post it later.

How do I pay or track an order?

Current payment choices appear at checkout. Use the order-status link in the confirmation or dispatch message for tracking. For assistance, use Contact Us.